Terms of Service
Effective as of 2025, these Terms of Service govern your use of SeniorSpaHub, located at Raemistrasse 74, 8001 Zurich, Switzerland. By accessing or booking any service, purchasing any information product, or ordering any goods from SeniorSpaHub, you agree to these terms.
1. Service Offerings
SeniorSpaHub provides wellness and rehabilitation resort services, including spa treatments, therapeutic sessions, retreats, and personalized care plans. All services must be booked in advance through our platform or by calling +41761363580.
2. Booking, Cancellation, and Rescheduling
a) Standard Bookings: You may cancel or reschedule a booking without charge if notice is given at least 7 days before the scheduled start date. Cancellations made 3–6 days prior incur a 50% fee of the service cost. Cancellations within 48 hours or no-shows are non-refundable due to resource allocation and staffing commitments.
b) Retreat Packages: Full retreat packages require a minimum 14-day notice for cancellation or date change. Late changes are subject to a 75% charge. These packages involve coordinated staffing and facilities, and thus are strictly non-refundable if canceled less than 14 days before the start date.
3. Information Product Terms
Information products include digital guides, online courses, and wellness plans delivered electronically. Access is granted upon purchase via immediate download or secured portal login.
You may request a refund within 7 days of purchase if you have not downloaded or accessed more than 20% of the content. Beyond this period or usage threshold, purchases are final and access remains available.
4. Goods Terms
Physical products, such as spa accessories or health supplements, may be ordered online. Goods are shipped to the address you provide.
You may return unopened and unused goods within 30 days of delivery. Returned items must be in original packaging. You are responsible for return shipping costs. Once we receive and inspect the goods, we will issue a refund to your original payment method within 14 days.
5. Refund Policy
SeniorSpaHub strives for complete satisfaction. Refunds, when approved, will be issued to the original payment method used at purchase.
5.1 Services
If you cancel or reschedule in accordance with Section 2, any refundable portion will be processed within 10 business days. Non-refundable service fees are retained to cover staffing, preparation, and facility usage. Rescheduled services must be redeemed within 6 months of the original date, subject to availability.
5.2 Information Products
Eligible refunds for digital products will be processed within 7 business days of approval. Access to the content will be revoked upon refund. No refunds will be granted after the 7-day window or if more than 20% of the content has been accessed.
5.3 Goods
Upon receipt and inspection of returned goods in original condition, we will refund the purchase price minus any shipping fees within 14 days. Items damaged or used will not qualify for a refund.
6. Liability and Disclaimers
SeniorSpaHub’s liability for any claim arising from your use of our services, products, or information is limited to the amount you paid for the service or product in question. We make no warranties beyond those stated here.
7. Amendments
SeniorSpaHub reserves the right to modify these Terms of Service at any time. Changes take effect upon posting and apply to future bookings and purchases.
8. Contact Information
For questions or concerns regarding these terms, please reach out via our Contact Form or by phone at +41761363580.
Business ID: CHE-900.785.672
SeniorSpaHub, Raemistrasse 74, 8001 Zurich, Switzerland.